Support
Business IT Support
Join a Support Session
Windows Download
Mac Download
Phone
Call or Text
Calling us is the best way to get support fast and have us look at urgent issues.
Support: (561) 805-1515
Using the below email method is an excellent way of getting in contact with us, this will automatically open a support ticket.
Get fast, reliable IT support from JW IT Professionals. Use this page to open a new support ticket for technical issues, service requests, onboarding/offboarding needs, and general troubleshooting. Our team helps resolve problems efficiently—whether you’re working in the office or remotely—so your systems stay secure, stable, and productive. Submit your request with as much detail as possible, and we’ll follow up quickly with next steps.
Open a Support Ticket
FAQ
I Think My System Is Compromised
We take security very seriously. If you think your system is compromised, please contact us immediately. We will run a security audit to ensure your system is safe for use.
What Is Our WiFi Password
Your WiFi password is printed in your JW IT Professionals’ manual. If you need help or cannot locate it, please give us a call and we’ll be happy to assist you.
I Cannot Access My E-Mail
If your company has self serve installed, please use that to reset your password. If you do not have self serve or you’re still experiencing issues please give us a call or open a support ticket.
Can I reset my passwords through text?
No. It is our policy to always speak to the person in need of a password reset. We do this for verification purposes. We will always call to ensure it is you requesting a password reset.
Should I Turn Off My Computer When I Leave?
Yes! If we plan on performing updates, we will let you know beforehand. All servers do not get powered down. We often have the backups run overnight on those and push updates to them.
We Need A New User Set up
Not a problem. Depending on the type of system your office is running, this is normally a quick task for us to take care of. Give us a call, and we’ll get started right away!
The Printer Is Not Printing
Please try clearing the printer. Power it off and back on. If the problem persists, it would be our pleasure to connect in and solve the issue for you.
