Co-managed IT Services
We are the IT department your small to medium business can rely on for initial service, upgrades, and on going support. Having been around for 15+ years we know the importance of having an IT service provider you can count on.
Support your in-house IT team with a local MSP partner. JW IT Professionals provides co-managed IT services for organizations in West Palm Beach and throughout Palm Beach County—so your internal IT can focus on strategy while we handle monitoring, security, help desk overflow, projects, and optional after-hours coverage.
Standard Support Hours: Monday–Friday, 9:00am–6:00pm ET
After-Hours Support: Available for Premium plans and approved on-call customers (including weekends/holidays).
- Help desk overflow & escalations
- 24/7 monitoring & alerting (response per plan)
- Patch management & endpoint hardening
- Security stack support (EDR/MDR guidance available)
- Projects: Microsoft 365, network, backup, onboarding
Local • Responsive • Practical — clear documentation, clean handoffs, and a team that plays well with internal IT.
What is Co-Managed IT?
Co-managed IT is a shared-responsibility model where your internal IT team stays in control, and we provide the tools, coverage, and specialized support you need—without replacing your staff.
Think of us as your “bench” for day-to-day operations and special projects: monitoring, patching, backups, cybersecurity improvements, Microsoft 365 administration, network support, and help desk overflow when tickets spike.
Who Co-Managed IT is For
- Growing teams with 25–250 users who need more coverage
- In-house IT of 1–3 people who need backup and escalation support
- Regulated industries (law, medical, finance) needing better security and documentation
- Organizations with projects (office moves, Microsoft 365, security upgrades)
If you’re in West Palm Beach and want a partner who can step in quickly when needed, co-managed IT is usually the most cost-effective path.
What’s Included
Operational Support
- Help desk overflow (Tier 1–2) and escalation support
- Ticket workflows and documentation support
- Onboarding/offboarding assistance
- Vendor coordination (ISP, VoIP, line-of-business apps)
Monitoring & Maintenance
- Proactive monitoring and alerting
- Patch management (OS + common third-party apps)
- Asset inventory + lifecycle planning support
Backup & Continuity
- Backup strategy review and implementation support
- Restore testing cadence and reporting
- Microsoft 365 backup guidance (if applicable)
Security & Tooling Support
We can work with your existing tools or help you standardize on a stack that’s easier to manage and audit.
- Endpoint protection / EDR coordination
- Email security & phishing controls (Microsoft 365)
- MFA enforcement and conditional access baselines
- Vulnerability remediation planning
- Network firewall/Wi-Fi support
Note: We’ll align responsibilities clearly—what your internal IT owns vs what we own—so nothing falls through the cracks.
How We Work With Your Internal IT Team
Option 1: Help Desk Overflow
Your team handles primary support. We take overflow tickets, handle onboarding/offboarding tasks, and provide escalations during busy periods.
Option 2: Shared Operations
We run monitoring, patching, and routine maintenance while your internal IT focuses on strategy, vendor management, and user-facing priorities.
Option 3: Project + Security Acceleration
We support larger initiatives—Microsoft 365 improvements, security upgrades, backup modernization, network rebuilds—while keeping day-to-day stable.
Every engagement includes: documented scope, a clear escalation path, and recurring check-ins.
Why JW IT Professionals
Plays Well With In-House IT
We document, communicate clearly, and respect ownership—no stepping on toes. Clean handoffs and shared visibility.
Local West Palm Beach Support
Remote-first efficiency with onsite capability when it matters—network issues, hardware swaps, office moves, and emergencies.
Security-First Defaults
We help enforce MFA, improve endpoint hygiene, and reduce risk while keeping your users productive.
Co-Managed IT Pricing
Co-managed IT is typically priced based on your environment (users/devices), the coverage level you want, and which responsibilities you keep in-house.
- Overflow-only support: best for teams that just need backup
- Shared operations: monitoring/patching + escalation coverage
- Premium/on-call: after-hours coverage for critical systems
Request a Co-Managed IT Consult
Tell us what you’re managing in-house today and where you need support. We’ll propose a simple scope with clear responsibilities.
- Number of users/devices
- Microsoft 365 / email setup
- Any compliance needs (HIPAA, law firm requirements, etc.)
- Desired coverage (business hours vs Premium/on-call)
FAQ
What’s the difference between co-managed IT and fully managed IT?
Fully managed IT replaces internal IT for day-to-day operations. Co-managed IT keeps your IT team in control while we provide shared coverage such as monitoring, patching, help desk overflow, projects, and after-hours options.
Can you work with our existing tools (RMM, ticketing, antivirus)?
Yes. We can integrate with your existing tools or recommend improvements. The goal is shared visibility and fewer blind spots, not unnecessary changes.
Do you offer onsite support in West Palm Beach?
Yes. Onsite support is available in West Palm Beach and surrounding Palm Beach County areas when needed for network issues, hardware swaps, office moves, and critical outages.
How do you handle after-hours support?
Standard coverage is Monday–Friday, 9am–6pm ET. After-hours support is available for Premium plans and approved on-call customers for critical issues.
What size companies is this best for?
Co-managed IT is ideal for 25–250 user organizations with small internal IT teams that need backup coverage, better tooling, or help with projects and security improvements.
How quickly can we get started?
After a short discovery and access setup, onboarding typically proceeds in phases: documentation, monitoring setup, patching baselines, and a prioritized remediation plan.
